Refund policy

Given the nature of our business, and the fact that a lot of our items are old and characterful, we ask that you take a good look at the piece before you make a purchase. Pieces may differ slightly from the images shown however, we make every effort to capture the unique character, patina, and wear of our pieces so you can shop with confidence. Many of our objects have lived many lives, carrying the beauty of age and history.

All sales are final, and all pieces are sold as is, we do not offer exchanges or refunds for ‘change-of-mind’. However, we will reimburse or offer replacements for any objects that are damaged that have been sent in the post by us. Family Founded are not responsible for any loss or damage caused by couriers employed by you. This is your responsibility or the responsibility of the courier service you choose to use. 
If you prefer to hand-select your pieces, we welcome you to visit us in person, please make an appointment via our Contact Page.

Damages & Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
Please remember it can take some time for your bank or credit card company to process the refund too.